Legal Disclaimer

CSDVRS's provision of Video Relay Services (VRS) is governed by the rules adopted by the Federal Communications Commission (FCC) (47 C.F.R. 65.601 et. seq.) pursuant to the FCC's authority under Section 225 of the Communications Act of 1934, as amended, 47 U.S.C. 225. Under these rules, VRS Communication Assistants (CAs) must meet certain minimum standards in order to qualify as VRS interpreters. While all of CSDVRS’s interpreters are qualified to provide VRS under the FCC's rules, different credentialing and licensing requirements are imposed by each of the individual states with respect to the qualifications needed to provide legal interpreting, i.e., interpreting for depositions and other legal proceedings. Because CSDVRS is centrally located in a few states, it cannot guarantee that all of its interpreters meet all of the legal interpreting qualifications of every one of these states. Moreover, many states require legal interpreters to be "sworn in" and to be fully briefed about the case at hand before being permitted to participate in legal proceedings. CSDVRS's procedures for the provision of VRS and the FCC's mandate to keep all VRS calls confidential may conflict with these state requirements. Neither CSDVRS represent or imply in any way that the CSDVRS's VRS CAs are fully credentialed to provide legal interpreting under all state laws, nor that CSDVRS's VRS procedures are warranted for any such specialized legal interpreting use. No party shall have the right to rely on such VRS for such specialized interpreting service needs.

Video Mail - CSDVRS has no control over the consumer's email accounts where Video Mails may be bounced back. Such bounced Video Mails will be discarded in 30 days. In no event will CSDVRS be liable for any incidental, consequential or indirect actions rising out of the use of Video Mail at the expense of other user's network with limited capabilities.

International VRS - All VRS calls must either originate or terminate in the United States and/or U.S. territories. To place an international call, the caller must begin or end the call within the United States and/or U.S. territories. Sign Language to Spanish VRS is now available. Video Interpreters will translate sign language to Spanish, and Spanish to sign language. Spanish sign language to Spanish is currently not available.

This service is being offered through temporary funding by the Interstate TRS Fund administered by the National Exchange Carriers Association. VRS is not a State Relay product.

Confidentiality & Privacy Policy

CSDVRS.com IS a secure site. Just like you, we place a high value on confidentiality. The profile information you provide though this site is not shared or used for any other purposes. It is our policy to keep this information secure and not transfer, sell or distribute this data. If you have further questions or concerns, feel free to contact our Customer Service.

Health Insurance Portability & Accountability Act (HIPAA)

Relay calls are acceptable under HIPPA requirements.

Important information for health care professionals concerned about the impact of the Health Insurance Portability and Accountability Act (HIPPA) on the use of relay services is available on the web:

Federal Communications Commission (FCC) Public Notice clarifying use of relay services by Health Care Professionals:
http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-04-1716A1.doc

Additional Information is available from Medical Economics magazine on "business associate" concerns (please scroll down to "Services for the Hearing Impaired"):
http://www.memag.com/memag/article/articleDetail.jsp?id=122251