Job Opportunities

Position Description:

Provide video interpreting services between Deaf, Hard of Hearing, speech-impaired (VCO users) and Hearing consumers at the Video Interpreting Center.

Essential Functions:

• Provide Video Relay Service for consumers.
• Comply with all procedures as outlined in the Video Interpreting training manual.
• Comply with all procedures as outlined in the Video Interpreting training manual.
• Perform other various related duties as requested.
• Provide any reports as demand necessary.

Non-Essential Functions:

• Perform additional service-related responsibilities as assigned or requested.
• Perform other various related duties as requested.

Qualifications:

• Must have a national or state certification at or above NAD level 4, RID, CI/CT or NIC in interpreting of American Sign Language.
• 3-5 years of experience in community interpreting desired.
• Must be familiar with Windows software.
• Experience in Video Interpreting is a PLUS!
• Must have a good working knowledge of the code of professional conduct for interpreters.
• Must be willing to travel.
• Must have a good understanding of Deaf Culture.
• Must be familiar with State Laws and the Americans with Disabilities Act.

Salary:

Commensurate with experience and qualifications.

Benefits:

Group Health Insurance, Life Insurance, Dental Plan, Vision Plan, Paid Time Off (PTO), Short/Long Term Disability, Paid Holidays and Employee Assistance Program.

Application Deadline:

Open until filled.

Send Resume and cover letter to:

Cheryl DeLorey
CSDVRS, LLC.
600 Cleveland Street Suite 1000
Clearwater, FL - 33755
(727) 254-5600 Voice
(727) 443 1219 FAX
or cdelorey@csdvrs.com
An Equal Opportunity Employer

Summary:

CSDVRS is now accepting applications for Outreach Specialist positions, nationwide. This position is a part-time, on-contract basis with responsibilities. We look forward to working with you!

Responsibilities:

• Meeting people
• Making house calls
• Hosting events
• Providing presentations and/or workshops to promote CSDVRS
• 'One on One' training with customers on how to use CSDVRS and other services available at residences or businesses.

Qualifications:

• Demonstrated ability to communicate and relate with diverse members
• Excellent Customer Service Relations skills
• Able to work independently in a fast-aced environment
• First-rate leadership in the Deaf and/or Hard of Hearing Community is a plus

Benefits:

Flexible hours, excellent pay rate, and best of all...you make your own schedule!

Contact:

If interested, please send an email to: jobs@csdvrs.com

Position Description:

Will provide full-time direct interpreting services to consumers in two areas: Video and Corporate. Including, but not limited to on site meetings and events. Provide Video Interpreting service between Deaf, Hard of Hearing, speech-impaired (VCO users) and Hearing consumers at the Video Interpreting Center.

Essential Functions:

• Provide direct interpreting services.
• Provide Video Relay Service for consumers.
• Comply with all procedures as outlined in the Video Interpreting training manual.
• Provide staff interpreting services to employees at CSDVRS.
• Provide any reports as demand necessary.

Non-Essential Functions:

• Perform additional service-related responsibilities as assigned or requested.
• Perform other various related duties as requested.

Qualifications:

• Must have a national or state certification at or above NAD level 4, RID, CI/CT or NIC in interpreting of American Sign Language.
• 3-5 years of experience in community interpreting desired.
• Must be familiar with Windows software.
• Experience in Video Interpreting is a PLUS!
• Must have a good working knowledge of the code of professional conduct for interpreters.
• Must be willing to travel.
• Must have a good understanding of Deaf Culture.
• Must be familiar with State Laws and the Americans with Disabilities Act.

Salary:

Commensurate with experience and qualifications.

Benefits:

Group Health Insurance, Life Insurance, Dental Plan, Vision Plan, Paid Time Off (PTO), Short/Long Term Disability, Paid Holidays and Employee Assistance Program.

Application Deadline:

Open until filled.

Send Resume and cover letter to:

Cheryl DeLorey
CSDVRS, LLC.
600 Cleveland Street Suite 1000
Clearwater, FL - 33755
(727) 254-5600 Voice
(727) 443 1219 FAX
or cdelorey@csdvrs.com
An Equal Opportunity Employer

Position Description:

Maintain and improve the productivity, quality and performance of CSDVRS call center platform. This position will work directly with call center operations to provide information and analysis regarding call center operations, to design and implement new or existing call center processes and technologies and to support call center planning activities.

The candidate will be responsible for maintaining and supporting the Cosmocom Universe call center platform running in a Windows 2000/2003 environment.

Essential Functions:

• Collect and analyze information on call center operations.
• Design engineered solutions using new or existing call center technologies and techniques.
• Develop ways of measuring and reporting operational effectiveness.
• Solicit feedback from functional areas concerning proposed call center improvement ideas.
• Implement business process improvement projects.
• Measure and report the benefit of implemented call center projects.
• Conduct Vendor product related Integration testing.
• Create and manage test plans including test procedures and reports.

Qualifications:

• Requires Masters Degree in Computer Science, IT, Engineering, or equiv. Requires familiarity with American Sign Language and an understanding of deaf culture.
• Technical Degree and a minimum 3 years experience in a related field.
• Experience maintaining call center switches.
• Experience working with Cosmocom Universe desired.
• Experience working with VoIP, IP Video, H.323, SIP desirable.
• Experience with TCP/IP, QoS traffic shaping desirable.
• Experience with network performance testing and diagnostic tools.
• Experience working in a large WAN environment.
• Ability to manage and complete projects in a timely manner with little supervision.

Salary:

Commensurate with experience and qualifications.

Benefits:

Group Health Insurance, Life Insurance, Dental Plan, Vision Plan, Paid Time Off (PTO), Short/Long Term Disability, Paid Holidays and Employee Assistance Program.

Application Deadline:

Open until filled.

Send Resume and cover letter to:

jobs@csdvrs.com

Position Description:

The Technical Support Representative will provide direct support to customers who have escalated technical support needs. These contacts could come in via video calls, emails, and transfer from video interpreters. The Technical Support Representative will also be able to provide support to Customer Service personnel.

Primary responsibilities:

• Answer video inbound calls from customers and answer their questions, record their complaints and/or concerns.
• When requested, report complaints and/or concerns to appropriate departments.
• When requested, assign Personal 800 # to customers
• Provide remote connection support to customers PC for router, modem or no-ip configuration.
• Work with other departments to keep them updated as to trends of issues noticed by the technical support team
• Other duties as requested and/or assigned by Customer Service Manager.

Desired Skills and Qualifications:

• Must have good ASL skills to communicate with customers.
• Must have good people skills and positive attitude.
• Must have extensive computer knowledge
• Technical background experience helpful
• Must be willing to work flexible hours, which indludes evening and weekend hours

Salary:

Commensurate with experience and qualifications.

Benefits:

Group Health Insurance, Life Insurance, Dental Plan, Vision Plan, Paid Time Off (PTO), Short/Long Term Disability, Paid Holidays and Employee Assistance Program.

Application Deadline:

Open until filled.

Send Resume and cover letter to:

jobs@csdvrs.com

Position Description:

The Customer Service Representative provides the first level of support to CSDVRS customers. The representative will work with customers to address any needs that they may have related to video relay services. If there is a need for technical support, the representative will collect pertinent information and transfer the call to CSDVRS technical support team. Customer Service Representatives will answer inbound calls from customers who may have general inquiries, request for an Personal 800 number, provide assistance to CSDVRS outreach or telesales specialists. .

Primary responsibilities:

• Primarily answer phones and respond to customers need.
• Provide basic technical support to customers
• Work with Technical Support Team to troubleshoot any technical issues.
• Answer inbound calls from customers via video interpreters and answer questions, record commendations, concerns, installation confirmations, and Personal 800 numbers.
• Transfer customers to Tech Support or appropriate staff as needed
• Complete call logs and reports
• Recognize, document and alert the supervisor of trends in customer calls.
• Other duties as requested and/or assigned by Customer Service Manager

Desired Skills and Qualifications:

• Must have good communication skills with customers
• Must have good people skills and positive attitude.
• Must have basic computer knowledge
• Must be willing to work flexible hours, which includes evening and weekend hours

Salary:

Commensurate with experience and qualifications.

Benefits:

Group Health Insurance, Life Insurance, Dental Plan, Vision Plan, Paid Time Off (PTO), Short/Long Term Disability, Paid Holidays and Employee Assistance Program.

Application Deadline:

Open until filled.

Send Resume and cover letter to:

jobs@csdvrs.com

Position Description:

The primary responsibility of this position is adding functionality to support new business requirements. The focus will be on managing and creating a SIP network in support of VoIP and IP video applications.

Qualifications:

• Solid understanding of the SIP signaling protocol is required.
• Solid understanding of SIP user agent, proxy, registrar and SIP based applications.
• Solid understanding of SIMPLE and XCAP protocols.
• Experience with H.323 endpoints and gatekeepers.
• Experience with video technology and video codecs.
• Strong fundamentals in real-time software development.
• Strong problem solving and debugging skills.
• Solid unit and integration test skills including interoperability testing.
• Strong background in solving performance and high availability problems.
• Strong verbal and written communication skills.

Requirements:

• BS or MS in Computer Science or equivalent.
• 5+ years SIP, H.323 protocol experience.
• 3+ years IP Video application experience.
• 5+ years software development using Linux, XML, C, C++

Salary:

Commensurate with experience and qualifications.

Benefits:

Group Health Insurance, Life Insurance, Dental Plan, Vision Plan, Paid Time Off (PTO), Short / Long Term Disability, Paid Holidays and 401(K).

Application Deadline:

Open until filled.

Send Resume and cover letter to:

jobs@csdvrs.com

Position Description:

Sales Representative for CSDVRS, LLC (“CSDVRS”). The Sales Representative will be responsible for introducing CSDVRS to new customers. Excellent prospecting skills, a strong work ethic, disciplined time management skills, and solid closing skills are all requirements of this position. Be a part of the NEW FUN and ENERGETIC CSDVRS Team!

Essential Functions:

• Primary POC for VRS users in an assigned state.
• Prospect assigned region for new customers to be converted to CSDVRS.
• Selling Z products to customers.
• Suggesting and implementing creative and practical methods for selling CSDVRS, strengthening client relationships, and increasing visibility.
• Coordinating aspects of CSDVRS marketing efforts.
• Managing and Train Outreach Specialists.
• Working in planning and implementing state events and promotions.
• Coordinating referrals of installations of CSDVRS equipment in homes, agencies, and/or businesses through our installation program.
• Communicating with and submit regular activity reports to the regional sales manager.
• Performing additional sales related responsibilities as assigned or requested.

Qualifications:

• Bachelor’s Degree in related field strongly preferred.
• Strong knowledge of Telecommunications Relay Service Industry.
• Excellent interpersonal skills and ability to work successfully with a variety of people.
• Ability to communicate fluently in American Sign Language.
• Strong written and verbal communication skills required.
• Extensive customer service experience required.
• Adequate computer literacy and technical abilities strongly preferred.
• Willing to work a variety of hours and to travel frequently.
• Familiarity with all MS Office applications.
• Knowledge of Video applications preferred.
• 1 year of sales experience preferred.

Salary:

Commensurate with experience and qualifications.

Benefits:

Group Health Insurance, Life Insurance, Dental Plan, Vision Plan, Paid Time Off (PTO), Short / Long Term Disability, Paid Holidays and 401(K).

Application Deadline:

Open until filled.

Send Resume and cover letter to:

jobs@csdvrs.com

Position Description:

Sales Manager for CSDVRS, LLC (“CSDVRS”). The Sales Manager will be responsible for introducing GovVRS/CSDVRS to new customers, while also strengthening GovVRS/CSDVRS’ relationship with current customers. Excellent prospecting skills, a strong work ethic, disciplined time management skills, and solid closing skills are all requirements of this position. Be a part of the NEW FUN and ENERGETIC CSDVRS Team!

Essential Functions:

• Primary POC for VRS users in Metro DC.
• Prospect assigned region for new customers to be converted to GovVRS/CSDVRS.
• Selling Z products to customers.
• Suggesting and implementing creative and practical methods for selling GovVRS/CSDVRS, strengthening client relationships, and increasing visibility.
• Coordinating aspects of GovVRS/CSDVRS marketing efforts.
• Managing and Train Outreach Specialists.
• Working in planning and implementing state events and promotions.
• Coordinating referrals of installations of GovVRS/CSDVRS equipment in homes, agencies, and/or businesses through our installation program.
• Communicating with and submit regular activity reports to the VP of Sales.
• Performing additional sales related responsibilities as assigned or requested.

Qualifications:

• Bachelor’s Degree in related field strongly preferred.
• Strong knowledge of Telecommunications Relay Service Industry.
• Excellent interpersonal skills and ability to work successfully with a variety of people.
• Ability to communicate fluently in American Sign Language.
• Strong written and verbal communication skills required.
• Extensive customer service experience required.
• Adequate computer literacy and technical abilities strongly preferred.
• Willing to work a variety of hours and to travel frequently.
• Familiarity with all MS Office applications.
• Knowledge of Video applications preferred.
• 1 year of sales experience preferred.

Salary:

Commensurate with experience and qualifications.

Benefits:

Group Health Insurance, Life Insurance, Dental Plan, Vision Plan, Paid Time Off (PTO), Short / Long Term Disability, Paid Holidays and 401(K).

Application Deadline:

Open until filled.

Send Resume and cover letter to:

jobs@csdvrs.com

Position Description:

CSDVRS is seeking a unique individual to serve as a Ruby on Rails Developer which plays a pivotal role in the development and maintenance of our company’s website. This person must quickly adapt to design process and documentation styles. The primary responsibility is building custom web applications, targeted at the deaf community, while integrating artwork, text and video which best represent CSDVRS’ service and product offerings. An entrepreneurial spirit and an interest in open-source and advanced internet technologies is a must.

Qualifications/Requirements:

• 5 plus years experience in developing, testing, and maintaining open source interactive web applications
• Experience with Ruby on Rails, JavaScript, Adobe FLASH, SQL Server and Content Management Systems
• Solid understanding of the Model View Controller (MVC) architecture
• Strong working knowledge of CVS or SVN (Subversion)
• Strong fundamentals in software development writing well-factored, extensible code
• Thorough understanding of common web and e-commerce concepts and technologies
• Proven ability to track to aggressive schedules and produce quality deliverables on time
• Excellent communication skills, creative thinking and ability to work in a fast paced environment
• Keeps up to date with best practices and newest development in the Rails world by learning from web resources and peers
• Works collaboratively as part of the development team with product management, marketing, and software developers
• BS or MS in Computer Science or equivalent

Salary:

Commensurate with experience and qualifications.

Benefits:

Group Health Insurance, Life Insurance, Dental Plan, Vision Plan, Paid Time Off (PTO), Short/Long Term Disability, Paid Holidays and Employee Assistance Program.

Application Deadline:

Open until filled.

Send Resume and cover letter to:

jobs@csdvrs.com

Responsibilities:

• Oversee all aspects of the day-to-day operations of sales activities.
• Provide support to Director of Sales Operations.
• Serve as back-up for Director of Sales Operations.
• Provide support to sales managers, sales representatives, outreach specialists and telesales specialists.
• Coordinate sales managers, sales representatives, and outreach specialists’ expense reports and invoices.
• Update and maintain customer databases.
• Coordinate monthly newsletters for telesales specialists and outreach specialists.
• Assist in providing training to new sales managers and sales representatives.
• Work closely with other departments to provide top-quality customer support.
• Other tasks as assigned by supervisor.

Qualifications:

• Bachelor’s degree in sales/marketing or related field preferred.
• Strong knowledge of telecommunications relay service industry.
• Excellent written and verbal communication skills.
• Outstanding organizational skills.
• Proven experience in project initiation and management with minimal supervision.
• Experience in database, presentations, and creation of sales manuals.
• Working knowledge of Microsoft software and Quickbase.
• Willingness to work a variety of hours and to travel occasionally.

Salary:

Commensurate with experience and qualifications.

Benefits:

Group Health Insurance, Life Insurance, Dental Plan, Vision Plan, Paid Time Off (PTO), Short / Long Term Disability, Paid Holidays and 401(K).

Application Deadline:

Open until filled.

Send Resume and cover letter to:

hbrual@csdvrs.com

Essential Duties and Responsibilities:

• Compares identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.
• Establishes and approves orders for equipment
• Collects and verifies customer information which includes but is not limited to name, address, phone number. email address and credit card information
• Routes items to departments; Examines outgoing shipments to ensure shipments meet specifications; Maintains inventory of shipping materials and supplies.
• Generate and process credit card charges for customers.
• Coordinates installation of equipment for customers
• Other duties may be assigned.

Qualifications:

• Identifies and resolves problems in a timely manner; Develops alternative solutions.
• Implements cost saving measures; Follows policies and procedures.
• Completes administrative tasks correctly and on time; supports organization's goals and values.
• Able to deal with frequent change, delays, or unexpected events; Commits to long hours of work when necessary to reach goals; Prioritizes and plans work activities.
• Demonstrates accuracy and thoroughness; Monitors own work to ensure quality; Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
• Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Have basic knowledge of Information Technology.

Education and/or Experience:

• Inventory Support Software
• Microsoft Office software
• Other IBM compatible hardware and software

• While performing the duties of this job, the employee is frequently required to stand; walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision and Peripheral vision.

Salary:

Commensurate with experience and qualifications.

Benefits:

Group Health Insurance, Life Insurance, Dental Plan, Vision Plan, Paid Time Off (PTO), Short / Long Term Disability, Paid Holidays and 401(K).

Application Deadline:

Open until filled.

Send Resume and cover letter to:

jpark@csdvrs.com

Position Description:

Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment by performing the following duties.

Essential Duties and Responsibilities:

• Compares identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records. Will also examine incoming shipments, reject damaged items, records shortages, and correspond with shipper to rectify damages and shortages.
• Routes items to departments; Examines outgoing shipments to ensure shipments meet specifications; Maintains inventory of shipping materials and supplies.
• Operates tier lift truck or uses handtruck to move, convey, or hoist shipments from shipping and receiving platform to storage or work area.
• Other duties may be assigned.

Qualifications:

• Identifies and resolves problems in a timely manner; Develops alternative solutions.
• Implements cost saving measures; Follows policies and procedures.
• Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Able to deal with frequent change, delays, or unexpected events; Commits to long hours of work when necessary to reach goals; Prioritizes and plans work activities.
• Demonstrates accuracy and thoroughness; Monitors own work to ensure quality; Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
• Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Education and/or Experience:

• While performing the duties of this job, the employee is frequently required to stand; walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision and Peripheral vision.

Salary:

Commensurate with experience and qualifications.

Benefits:

Group Health Insurance, Life Insurance, Dental Plan, Vision Plan, Paid Time Off (PTO), Short / Long Term Disability, Paid Holidays and 401(K).

Application Deadline:

Open until filled.

Send Resume and cover letter to:

jpark@csdvrs.com

Position Description:

VCO Sales Representative for CSDVRS, LLC (“CSDVRS”). The Sales Representative will be responsible for introducing CSDVRS to new VCO customers. Excellent prospecting skills, a strong work ethic, disciplined time management skills, and solid closing skills are all requirements of this position. Be a part of the NEW FUN and ENERGETIC CSDVRS Team!

Essential Functions:

• Primary POC for VCO users nationwide
• Attending/representing CSDVRS at VCO-related events nationwide including tradeshows, booths, presentations and workshops.
• Selling Z products to myVCO customers
• Suggesting and implementing creative and practical methods for selling myVCO, strengthening client relationships, and increasing visibility.
• Coordinating aspects of myVCO marketing efforts.
• Managing and Training VCO Outreach Specialists
• Working in planning and implementing VCO nationwide events and promotions.
• Coordinating referrals of installations of CSDVRS equipment in homes, agencies, and/or businesses through our installation program.
• Communicating with and submit regular activity reports to the National VCO Sales Manager
• Performing additional sales related responsibilities as assigned or requested.

Qualifications:

• Bachelor’s Degree in related field strongly preferred.
• Strong knowledge of Telecommunications Relay Service Industry.
• Excellent interpersonal skills and ability to work successfully with a variety of people.
• Ability to communicate fluently in American Sign Language and ability to use VCO on a regular basis.
• Strong written and verbal communication skills required.
• Extensive customer service experience required.
• Adequate computer literacy and technical abilities strongly preferred.
• Willing to work a variety of hours and to travel frequently.
• Familiarity with all MS Office applications.
• Knowledge of Video applications preferred.
• 1 year of sales experience preferred.

Salary:

Commensurate with experience and qualifications.

Benefits:

Group Health Insurance, Life Insurance, Dental Plan, Vision Plan, Paid Time Off (PTO), Short / Long Term Disability, Paid Holidays and 401(K).

Application Deadline:

Open until filled.

Send Resume and cover letter to:

jobs@csdvrs.com